During this period, you may still purchase and/or return items, and you may still contact our Customer Service for any need.
You will receive your order in approximately 4-8 working days from when you place your order.
We offer Free Shipping on all orders. The courier, UPS, delivers Monday to Friday during working hours. Please note that orders are not shipped nor delivered on Saturdays, Sundays and on national holidays.
Make sure you enter an address where there is someone to accept the parcel at delivery. If you choose to ship to a work address, please make sure you specify the name on the doorbell or the company information in C/O field.
We'll send you the Tracking Number for your parcel so you may follow the progress in real time.
If you're registered, you can find the tracking details also in the My Orders section.
We also offer a free return service - read more in "Returns and refunds".
If no-one is home when the courier attempts delivery, UPS may either schedule a new delivery attempt or leave the order at a designated Access Point. The courier will inform you by leaving a note with a contact number and/or information on the drop-off location. If the courier is unable to deliver the order after various attempts or if the order is left at the drop-off point, it will eventually be returned to the Pennyblack warehouse.
In these cases, we will contact you to ask if you would prefer to organise a second shipment or receive a refund.
We currently ship to: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.
Remember to select the Country according to where you want the order delivered - consider that if you are ordering a gift, you should select the Country where the receiver is living.
We cannot deliver to Post Office Boxes or to Postal services. Please note we cannot ship to the following areas:
Unofrtunately this time it is not possible to exchange items. If you need a different size or color, you can simply return the product following our easy and free procedure and then place a new order.
After delivery, you can request to return one or more products for any reason whatsoever. Please make sureyour return request complies with all the following conditions:
You have 14 days from delivery of the order to request a return and a further 14 days to return the products. Return shipping is free with UPS.
Once we receive the returned products at our warehouse, we will check that return conditions have been met (products are in the same condition as you received them, complete with any accessories, and are received on time). Please note this check may take up to one week. Once the products have been checked and accepted, we will send you an email to confirm we have requested your refund. Your account will be credited within 7 to 14 working days, depending on your bank.